Terms and Conditions
FAIR TRADING TERMS
Please read this carefully. When you book your holiday with us you are entering
into a contract which binds you and us in various ways. You'll see we have
clearly set out the booking conditions with a list of responsibilities and
commitments we and you have towards each other.
All terms are per week for the Holiday-Home as equipped and described. The usual
time of take-over is 4pm (subject to unavoidable delays). You must leave your
Holiday-Home by the time stated on your hire invoice (usually 10am). You are
obliged to leave everything in a clean and tidy condition. You are responsible
for any damage done or loss sustained during Your stay. Prices include VAT at
15% (where applicable) and are subject to change if the rate or application of
VAT changes. In the event of a change in the rate of VAT during the course of
the year your holiday will be invoiced at the new amount of VAT unless you have
already taken your holiday or paid the balance in full, prior to the date of
change. Our Hire Invoice and Booking Acceptance is not a VAT invoice.
*For holidays of 7 days or more starting Sunday, Monday or Tuesday, the previous
Saturday charges apply, for Wednesday, Thursday or Friday starts the following
Saturday charges apply.
For 3 or 4 night Breaks that cover two price periods, the week in which the
greater number of nights are taken applies. Where an equal number of nights are
taken in two different price periods, the average of the two weekly prices
2. Booking Conformation.
The submission of the completed booking form (or telephone agreement) shall
constitute an offer by the client and a contract shall come into existence if
and when Hengar Manor accept the booking in writing, and it is then not normally
transferable. Once a booking has been confirmed by us to you, should you require
us to amend your booking or to re-invoice you for any reason (including for
example accidental loss of the original invoice) then a fee of £15.00 will be
charged for any re-invoicing. The contract shall be deemed to have been made at
Hengar Manor offices at St Tudy.
Changes by You: Once a booking has been confirmed by us to you, should you
require us to amend it or to re-invoice you for any reason (including for
example accidental loss of the original invoice) then a fee of £15.00 will be
charged. Up to4 weeks before the holiday start date you may change your
Holiday-Home to another one within the same park as your original booking,
subject to availability, and payment of the above fee and charges. You may
transfer your booking to someone else/another party (introduced by you) at any
time providing, you pay the administration fee of £15·00.
3. Number in your party.
It is a condition of your booking that the total number in your party shall not
exceed the capacity of the Holiday-Home as advertised.
4. Booking Monies.
When you book you must pay the applicable Initial Payment shown in this
brochure. For bookings from overseas we require 50 per cent of the hire charge
as Initial Payment.
Your Balance of-Hire-Money is due and payable by the date printed on your Hire
Invoice. We do not send another reminder after the invoice has been sent, we
reserve the right to cancel your holiday and retain the deposit paid, if full
settlement of the invoice has not been made within this time. For bookings made
within 7-weeks of your holiday start date you pay the full monies when ,you make
We reserve the right to pass on to you any bank charges and other costs we incur
if payment is made in a foreign currency, by Eurocheque exceeding £700, or by
any other method not normally accepted by us or if we have to represent a cheque
or process late payments.
5. Cancellation by You.
Telephone us immediately if you have to cancel your holiday. Then on the same
day send us by first class mail your hire invoice. Your cancellation is
effective from the date we receive your written notification. Your cancellation
will be acknowledged by us in writing. We will then endeavour to relet for you.
If we are successful in re-letting all of your holiday you will only forfeit
your booking deposit. If we are only successful in re-letting part of Your
holiday or only manage to relet the whole of your holiday at a lower price than
that originally paid by you and the value of the re-let is less than your
outstanding balance of hire you will also be held responsible for the
difference. If we cannot re-let, then you will be held responsible for the
prompt payment of the full cost of the holiday. All or part of your liabilities
as stated above may be covered if you have subscribed to our Cancellation
Insurance and your reason for cancellation is one of those covered.
We cannot accept bookings from anyone under 18-years of age.
7. Linen, Towels, Soap and Keys.
Bed linen is provided (this may be duvets or quilts). Towels, soap and other
bathroom requisites are not normally provided. You may be asked for a key
Your booking is accepted on the understanding that your confirmed Holiday-Home
will be available for your use on the agreed date. Very occasionally, 'force
majeure' does not make this possible. Where 'force majeure' (as defined in
clause 9) arises, we have the right to cancel your booking. In this event, we
will endeavour to offer you an alternative Holiday-Home, if available. If we
cannot do so or if you do not wish to accept the alternative we offer, we will
refund all monies you have paid to us in full. Where any cancellation or change
results from 'force majeure' as defined in clause 9, our liabilities are limited
to offering you an alternative Holiday Home (where available) or full refund as
set out above. We regret we cannot pay any compensation or meet any expenses or
costs you may incur as a result of any such cancellation or change. The owners
reserve the right to alter or withdraw amenities or facilities or the whole or
any part of any programme of activities which have either been advertised or
previously available without prior notice.
The owner have the right to refuse to hand over accommodation to any person(s)
who, in the opinion of the owner is not suitable to take charge of it. In such
cases, all hire charges paid will be refunded in full and the Contract shall be
If, in the opinion of owner, any person(s) is not suitable to continue the
holiday because of unreasonable behaviour, damage to property or annoyance to
other holiday makers the Contract may be discharged. In this event the hirer
shall remain liable to pay the hire price and no refund shall be due. The hirer
shall also be liable for any damage caused in the holiday home.The owner has the
right to enter any accommodation (without prior notice if this is not practical
or possible) if special circumstances or emergencies arise.
9. Group/Party Bookings.
The organiser or leader of a group or party booking is responsible for
completing the party details on the booking for n. Should you arrive at your
holiday park with such a group without notifying us of the required details, the
owner(s) have the right to refuse to hand over the accommodation to you. You may
be asked to pay a Security Deposit at time of takeover.
All-Male or All-Female party bookings. The Holiday Park caters primarily for
family holidays. All-male or all-female parties at our discretion. You may be
asked to pay a Security Deposit at time of takeover).
Wheelchair/Disabled Persons. If you have a person in your party with any special
requirements, please tell us at the time of booking, and state it on you booking
form, as only certain Holiday Homes are suitable.
10. Force Majeure.
We regret we cannot accept responsibility or pay any compensation where the
performance or prompt performance of our contract with you is prevented or
affected by reason of circumstances which amount to 'force majeure'.
Circumstances amounting to 'force majeure' include any event which the owner(s)
could not, even with all due care, foresee or avoid. Such circumstances include
the destruction or damage of your Holiday-Home (which cannot reasonably be
remedied to a satisfactory standard before the start of your holiday) through
fire, flood, explosion, storm or other weather damage, break-in, criminal damage
or any similar event. Such circumstances also include riots or civil strife,
industrial action, natural or nuclear disaster, fire, adverse weather
conditions, war or threat of war, actual or threatened terrorist activity and
all similar situations beyond our control.
11. Sorry no pets.
12. Your Vehicles.
Your vehicles and their accessories and contents are left entirely at your risk.
The owner(s) will not be responsible for any loss or damage from or to any
vehicle from any cause whatsoever other than, in the case of the owner(s), the
negligence of him/herself or his/her employees or agents or, in our case
negligence of ourselves or our employees or agents. Parking is restricted to 1
vehicle per unit, overflow car parks are to be used thereafter.
13. Any Shortcomings.
You must notify any shortcomings with your Holiday-Home to the Park
representative or owner(s) immediately so that remedial action, if appropriate,
can be taken. The owners(s) cannot accept any liability in relation to any
shortcomings or claim of whatever nature if you fail to notify the owner(s) of
any complaint during holiday and write to us within 28 days of the end of your
14. Serious accidents.
Neither we nor our employees or agents accept liability for any personal injury
loss or damage which may be sustained by your party or their quest or their
property during the period they or any of them are at Hengar Manor except where
it arises from the negligence or wilful default of us our employees or agents.
While every care is taken to ensure that the details shown in the brochure are
correct. Hengar Manor cannot accept responsibility for errors contained therein
or the results thereof.
16. Entertainment and Activities.
Hengar Manor has the right to adjust entertainment and activities dates within
24 hours without prior notice.
Hengar Manor Limited
Hengar Manor Country Park
Registered England and Wales No: 01264886