Frequently Asked Questions

What's included in the cost of my holiday?

Use of the swimming pool and the entertainment are free to enjoy during your stay. Some of the sports activities and Go Active activities incur a small charge. (Although if you bring your equipment you can play tennis, pitch & putt and crazy golf free of charge.) In your accommodation, you'll have free gas & electricity, bed linen and your beds will be made up ready for your arrival. If you have booked through a newspaper promotion, the above will only be included in your holiday if you have purchased entertainment passes and linen.

Can I bring my pet?

We welcome well-trained dogs in our pet-friendly accommodation range at a charge of £35 per dog, per week and £25 per short break. A maximum of two dogs are allowed. However, we do not allow any dogs specified in the dangerous dog act: Pit-bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa. Additionally, we do not allow Rottweilers on park and some other larger dogs. Please contact the park to double check that your breed of dog is accepted. Dogs are allowed in designated areas of the park and leisure centre - ask Reception for details at check in. Dogs must be kept on a lead at all times; we have ducks and other wildlife roaming the park. View more about our dog-friendly holidays

Can I hire baby equipment?

Travel cots, high chairs, stair gates and bed guards are available to hire at the time of booking. There will be a supplement of £7 per break or £10 per week for cots & high chairs and £3.30 per break or £5 per week for stair gates & bed guards. Please note that you will need to bring your own cot linen.

Are there any restrictions on who can book?

Minimum age: We are unable to accept bookings from anyone under the age of 21. Other restrictions: We cater primarily for family holidays. Bookings from all female or all male parties will only be accepted at our absolute discretion, and we reserve the right to cancel a booking that does not meet this condition.

Do you accept group bookings?

If you would like to make a large group booking, please call the Park directly on 01208 850 382.

When do I need to pay for the holiday?

Depending on when you make the booking, you will either need to pay a deposit or the full amount. For holidays booked more than 10 weeks from the holiday start date, a deposit is payable, if the booking is within 10 weeks of the holiday start date you will need to pay the full balance to secure the booking. We also have a facility to pay balances online; see your booking confirmation for more details or call guest services on 01208 850 382.

When will I receive my booking confirmation?

You will receive a booking confirmation by email within an hour of booking. If your booking confirmation does not reach you please contact guest services on 01208 850 382.

Where can I find my booking reference number?

Your exclusive booking reference number can be found on the confirmation email we sent you.

Can I make changes to my booking?

In most cases it is possible to change your booking, a small admin fee will apply to do this. If you would like to change your holiday dates you will need to pay the difference in cost if the new dates are more expensive. Please call guest services on 01208 850 382 for more information.

Can I cancel my holiday?

When making a booking you will be offered the option to take out our cancellation protection plan which covers you and your holiday party. Our different types of plans covers you until you arrive on site. Unfortunately, refunds cannot be given if for any reason you decide to leave early.

Am I able to upgrade my accommodation?

Whether you need an extra bedroom, more space or want a higher grade of accommodation, we are always happy to look at the options for you. Please be sure to let us know your booking reference number and the grade of accommodation that you would like to upgrade into and we'll be able to check prices and availability for you.

Where will my accommodation be on the park?

Your accommodation will be allocated on the morning of your arrival and you will be given the location of your accommodation when you check in. We won't be able to let you know where you will be allocated on the park before you check in, this is just in case there are any last minute re-locations made by the park.

What do I need to bring with me?

Your accommodation will have pillows, duvets and bed linen. Beds will all be made up ready for your arrival. If you've booked through a newspaper promotion, you will need have purchased the linen supplement to have bed linen and beds made up. We do not supply toilet roll or dishwashing materials (unless you order one of our welcome packs) so please remember to bring these with you. Irons and ironing boards are included in all accommodation. Hairdryers, tea towels and oven gloves are not included. Towels are not included but can be hired from Reception for £7 per pack (includes 2 x hand towels, 2 x bath towels and a bath mat.)

What is included in the optional welcome pack?

The essential pack (£12.50) includes washing up liquid, bin bags, cloth, tea towel and kitchen roll. The breakfast pack (£25) includes milk, tea, butter, bread, jam, cereals, bacon and eggs.

What are you check in and departure times?

The check-in time is 4pm. Guests arriving early are welcome to check in and enjoy the park facilities until their accommodation is ready. If you expect to arrive after 6.30pm please let the park know to arrange key collection. You will need to vacate your accommodation by 10am on your day of departure.

How do we find directions to the park?

Hengar Manor is a breeze to find, but it pays to plan your route in advance. There’s a map, directions and our address on the website. If you’re going to use sat nav, please use postcode PL30 3PL.

What do I need to show at arrival in reception?

You will need to show your booking confirmation to check in at reception. If you are unable to print the confirmation please bring ID and your reference number.

Is there Wi-Fi available?

Wi-Fi is available to purchase across all of our accommodation.

If we want to fish, how much does it cost?

To fish at our lakes you'll need a rod licence which you can buy from the post office online or by calling 0344 800 5386. Other than that guests at Hengar Manor can fish the lakes free of charge.

Where's the nearest shop?

We have an onsite convenience shop and the local supermarkets Asda, Morrison’s & Tesco are all within a 20 minute drive of Hengar Manor.

What activites can we book?

You can book a wide range of activities including archery, fencing and crossbow which are all taught by a professional coach. There’s a fantastic range of activities especially designed for younger children too including Junior Musketeers, den building and Pirate’s Paradise! To find out more or book before you arrive, call us on 01208 850 382.

Is the entertainment in my holiday?

Our on park entertainment is included in the price of your holiday, unless otherwise stated.

What is there to do nearby?

If you're looking for a little inspiration ahead of your stay with us, take a look at our guide to local attractions and family days out in the area. View Attractions